What is your return policy?
Bells & Becks offers free shipping and returns always. We want you to be happy with your purchase, and we'll do what we can to make things simple for you along the way. In other words, trying our shoes is free and easy. We're here to help. Email us at email@example.com with questions any time.
How do I return an item?
Simply email us at firstname.lastname@example.org to let us know you'd like to return your purchase. We'll issue you a return label to send the original shoes back and you'll be refunded once we receive the shoes. Please note that shoes must be in perfect, unused condition and in the original packaging to be eligible for free returns. Please refer to our Shipping and Returns policy for more details.
Can I exchange an item?
If you would like to exchange for a different size, color or style, please email us at email@example.com, and we'll work with you to make the exchange. Alternatively, you may return your unworn shoes for a full refund and place a new order.
How do I track my order?
Once you’ve received your shipping confirmation email you can track the status of your delivery by visiting the courier’s website and entering your tracking number.
How do I cancel or change my order?
If you need to cancel or change your order, email us immediately at firstname.lastname@example.org and we’ll do our best to modify it before it ships. If it’s already been packed, we won’t be able to change it.
What’s the best way to care for my Bells & Becks shoes?
For leather, use a damp cloth for excess dirt, and a leather conditioner every so often for extra TLC. For suede, protect with a water-repellant spray. To clean and remove light scuff marks on suede, gently sweep with a dry soft brush after wearing. For more prominent marks, use a suede eraser. Leather can be damaged if they get wet. We recommend avoiding wearing our shoes in the rain except for select booties that have rubber sole pieces specifically designed for wet weather.
What is the best way to carry shoes on the go?
Make sure to use the Bells & Becks dust bag that arrives with each pair. Packing your shoes in our dust bag will ensure that your shoes are protected when you travel.
Why are the soles of my shoes a bit slippery?
Bells & Becks shoes feature all-leather soles. We love the beauty of our leather soles – each one is different and will wear uniquely. Because of the all-leather sole, initial wear may be slightly slippery, but will this will disappear quickly as the sole starts to wear.